Hotel Sonesta ES Suites Orlando - Lake Buena Vista (Lake Buena Vista, USA)

Almost every reviewer mentions the standard of service provided at this hotel. Past guests comment on the assistance they received when contacting the hotel ahead of arrival, how welcome and well taken care of they felt on check in, and the small touches here and there - such as greetings from cleaning staff, or help with heavy bags - that contributed a lot to their stay.

A number of reviewers that chose this hotel were families visiting Disney World. The majority agree the rooms are very clean, spacious and include all the furnishings and fittings they needed to ensure a comfortable stay. Most say they would happily return and highly recommend the hotel.

In general the location of this hotel is well regarded. Guests mention having plenty of choice with dining out close by, and the premier attraction in the area, Disney World, is easily accessible. The hotel offers a free shuttle service to the different theme parks in the area, which past guests say is convenient.

While most reviewers are very positive about the breakfast offered by the hotel, some felt there could have been a wider selection on offer. Some guests who stayed longer felt the menu was also too repetitive.

Some travellers warn that this hotel is very popular with families, and there are therefore a lot of children around. According to some, this could be a bit off-putting when travelling as a couple.

A small number of reviewers found the lack of elevator in the hotel to be a negative, particularly when arriving with luggage. However, some guests mention that the staff helped them carry their things up the stairs.