Hotel Sheraton Puerto Rico Resort & Casino (San Juan, Puerto Rico)

Almost every reviewer mentions the exceptional service they experienced at this hotel. Staff are credited with being efficient, welcoming and knowledgeable about the surrounding area. Several guests say the service was a highlight of their stay.

Many past guests of this hotel particularly enjoyed the pool area, saying the pool itself was clean, relaxing and an ideal temperature. According to reports, the view from this part of the hotel - and from rooms with windows facing the same way - is very picturesque. Guests also comment on the fitness center and casino, saying it was great to have access to these facilities.

The majority of guests were very pleased with their room. Comments range from compliments on the décor and layout to the ample amount of space and inclusion of useful amenities. According to reports, the standard of cleanliness here is high.

The fact that breakfast and parking come at an additional cost was unwelcome for some guests, who were either unaware of this when booking, or found the extra charge too high.

Several reviewers say they felt the hotel was too expensive. Most of those guests enjoyed their stay, but some say the value for money was very poor.

A surprising number of reviewers say they waited longer than they would have liked at reception when checking in or simply bringing queries to the staff. A few say they found staff to be unpleasant and rude, though these reports are rare.