Hotel Sheraton Grand Los Angeles (Los Angeles, USA)

With world-renowned patented mattresses, crisp linens, super-soft king-size duvets, and cloud-like pillows, you're assured an outstanding evening's rest when you stay at the Sheraton Los Angeles Downtown. Newly remodeled rooms with a wealth of mod-cons (including chaise longues and widescreen TVs) will make your stay even more comfortable.

The convenience of the hotel's location is a huge factor for many when deciding where to stay in L.A. Within easy walking distance of downtown and some of the best nightlife on the planet, the hotel also sits opposite a metro, linking visitors easily to the countless attractions the city has to offer.

With welcoming and helpful staff members throughout, this establishment values good service above all else. Always smiling and accommodating, friendly personnel will check you in quickly, help you with your bags to your immaculately-clean room, and ensure you have everything you need for a more than satisfactory stay.

The hotel's elevators have been a recurring source of complaints for guests. It's not uncommon for more than one of the four lifts to be out of operation, leaving a couple of slow elevators to serve a large and bust establishment. Guests note long waits for lifts during these times.

Guest comments dating back numerous months suggest that the hotel is undergoing long-term major renovations. While most stays have been untroubled, a number of visitors have endured difficult experiences with the sound of building work penetrating their rooms. Staff have been quick to find alternative solutions when possible.

Among the small list of complaints guests of this hotel have is the Wi-Fi cost - especially since comments also suggest that the pricey service is not on a par with the high-speed access many surfers are used to. Guests feel the room rate is sufficiently high that complimentary internet services ought to be standard.