Hotel Scottish Inns & Suites Allentown (Allentown, USA)

The rates of this hotel are extremely cheap, especially when booking online rather than paying at the service desk. It is a basic stay, but the rooms have been recently renovated and there are extra features in rooms, such as microwaves, refrigerators, and premium cable TV channels.

Since the hotel has such quick access to the local highway, it makes for a convenient stop late at night. There are also many restaurants in the immediate area.

Guests who make personal requests known will likely get those granted easily and without fuss. Asking for nonsmoking rooms or rooms with certain features will be met with and guests can also change rooms if theirs is not to their liking. The 24-reception is a bonus for late-night travelers and those booking more than one night will likely receive more personal service, sometimes leading to discounts or upgrades.

There are many problems with cleaning and maintenance. The rooms are old and dusty and dirty. Housekeeping gives a cursory service, rather than the deep cleaning needed. Maintenance personnel seems to be completely lacking as rooms have holes in the walls and ceilings and many plumbing problems.

Smoking smells permeate the entire building and the smells are strong in every area, from the lobby to the rooms. Even rooms that are labeled nonsmoking can still have that odor and the smell seems to seep between the rooms.

When issues or problems are brought to management, these often result in unpleasant and unhappy customer service experiences. Language does seem to be a barrier. There are also frequent billing issues that are never fixed to customer's needs.