The Iberostar Saphir Palace is a 5-star hotel located in Hammamet, just metres from the Yasmine-Hammamet beach. All rooms are air conditioned and include satellite TV, Wi-Fi at a surcharge, in-room safe, minibar, free newspapers and a balcony or terrace with views of either the sea, hotel grounds or swimming pool. The hotel provides a 24-hour front desk service, multi-lingual staff, concierge services, tour/ticket assistance, full-service spa, childcare services, meeting rooms and a library. Free Wi-Fi is accessible in some public areas. There are two on-site restaurants which serve Tunisian and international cuisine, as well as three bars/lounge areas. Iberostar Saphir Palace is 10-minutes’ walk from Casino La Medina and Carthage Land. Activities offered at the hotel include golf, windsurfing and water skiing. There are also two swimming pools and a children’s pool on site.
The staff were reportedly friendly, happy to answer questions, fulfil requests were possible and sought to create a warm and welcoming atmosphere. The entertainment team, who organised many activities for guests, were also pleasant and engaged with all gu
The hotel offers traditional Tunisian decor and design while also providing modern comforts. The guest rooms are spacious, clean and comfortable. Many rooms offer views of the complex and beach. Housekeeping staff were complimented for servicing the rooms
Food served was both varied and plentiful. Guests are offered a range of Tunisian cuisine as well as other international dishes. Guests who purchased on all-inclusive package were pleased at the speed and simplicity of the service provided.
Various guests reported a range of maintenance issues during their stay. Problems included that the air conditioning did not function properly resulting in hot and stuffy rooms, the in-room refrigerators also did not cool properly. In some cases the furni
Some guests found the staff to be unfriendly, standoffish and in some cases rude. Requests for assistance were not always met in a timely manner. Some guests felt that their requests, as well as problems brought to the attention of staff, were not taken s
Guests complained that the Wi-Fi access was poor. Some guests were unable to connect to the internet at all during their stay. Others had intermittent access and were able to connect only occasionally in some of the public areas.
Yes, Saphir Palace & Spa offers 2 pool areas.
No, Saphir Palace & Spa doesn’t allow pets.
Yes, Saphir Palace & Spa provides Parking for guests.
Check-in at Saphir Palace & Spa is available from: . Check-out time is by .
Saphir Palace & Spa is located in Boulevard du 7 Novembre, 8052, Hammamet, Tunisia.
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