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Hotel River Terrace Resort & Convention Center (Gatlinburg, USA)

Hotel River Terrace Resort & Convention Center (Gatlinburg, USA)

About River Terrace Resort & Convention Center

River Terrace Resort & Convention Center is a family property situated in the downtown area of Gatlinburg that features a restaurant, a lounge, two outdoor swimming pools and beautiful views of the nearby river and mountains. Non-smoking guest rooms feature a balcony or patio, coffee and tea facilities, air conditioning, a flat-screen television with premium channels, a refrigerator and a microwave. Services and amenities offered at the hotel include complimentary Wi-Fi, laundry facilities, free parking, a picnic area and 24-hour front desk. Drafts Sports Bar and Grill features burgers, sandwiches and many other popular items during lunch and dinner.  A wide variety of draft and bottled beers and a full cocktail menu are available. River Terrace Resort & Convention Center is located close to Ripley's Aquarium, Dollywood, Great Smoky Mountains National Park and Wild Bear Falls Water Park.  Golfing, whitewater rafting, mountain biking and hiking are enjoyed in the area.

Top amenities

  • WiFi in lobby
  • Free WiFi(Unavailable)
  • Pool(Unavailable)
  • Spa(Unavailable)
  • Parking(Unavailable)
  • Pets
  • A/C
  • Restaurant(Unavailable)
  • Hotel bar(Unavailable)
  • Gym(Unavailable)

Rating overview

7.7
trivago Rating Index® based on 2356  reviews from:
  • Hotels.com(7.8/10)
  • LocationExcellent  (9.1 / 10)
  • RoomsOkay  (6.5 / 10)
  • ServiceGood  (7.8 / 10)
  • CleanlinessGood  (7.6 / 10)
  • Value for moneyFair  (7.4 / 10)

Positive Reviews

positive:

Situated in a Private but Central Area

River Terrace Resort is situated in a beautiful area that is very private and quiet but also centrally-located and within walking distance to many services and attractions. Guests reported that the location felt very secluded although the main road was nearby.

positive:

Clean Rooms with Amazing Views

Guests reported that the rooms are spotlessly clean and feature amazing views of the town of Gatlinburg and the nearby mountains. Also reported was comfortable beds, lots of extra amenities, updated decor and furnishings and well-stocked kitchenettes. .

positive:

Beautiful Pool Area

The swimming pool area is beautifully set-up to be a relaxing oasis. Guests reported that the pool is clean and warm and the area is cleaned frequently and well-maintained. .


Negative Reviews

negative:

Unwelcoming Staff who Become Rude when Confronted

Guests reported that the staff at River Terrace Resort are not very welcoming, don't seem to like their jobs and don't seem to care if guests have a good experience at the hotel or not. Staff members are rude when approached, they are very disorganized, they are intrusive and simply walk into rooms without knocking, they don't tend to issues right away and they make guests feel like they are inconveniencing them.

negative:

The Walls are Not Soundproof

The walls in the guest rooms are not soundproof and guests reported being able to hear every word of every conversation in nearby rooms and also were able to hear other various sounds such as water running , toilets flushing, doors closing and footsteps. .

negative:

Cigarette Smoke can be Detected in the Rooms

Although the rooms are advertised as non-smoking, some guests reported being able to smell cigarette smoke both in the rooms and in various areas of the hotel.


All amenities

Property amenities
  1. Entrance hall/lobby
  2. Express check-in
  3. Terrace
  4. Pets allowed
  5. Non-smoking rooms
  6. Snack bar
  7. Deck chairs
  8. WiFi in public areas
  9. Fax/Modem access
  10. Housekeeping
  11. Free WiFi
  12. Breakfast
Room amenities
  1. Shower
  2. Openable windows
  3. Television
  4. Hairdryer
  5. Central heating
  6. Electric kettle
  7. Air conditioning
  8. Telephone
  9. WiFi
Sports facilities
  1. Fitness
  2. Hiking trail
Theme / Type
  1. Convention hotel

Arrival / Departure

  1. Check in: 16:00
  2. Check out: 10:00

Contact

240 River Road , 37738 , Gatlinburg , USA
Telephone: +1(865)4365161 | Fax: +1(865)4367219 | 

Frequently Asked Questions about River Terrace Resort & Convention Center

  • Is there a pool area at River Terrace Resort & Convention Center?

    No, River Terrace Resort & Convention Center doesn’t offer pool areas.

  • Are pets allowed at River Terrace Resort & Convention Center?

    Yes, River Terrace Resort & Convention Center has a pet policy that may vary based on the room type or availability. Please check with the hotel directly to learn about their pet policy.

  • Is parking available at River Terrace Resort & Convention Center?

    No, River Terrace Resort & Convention Center doesn’t provide parking.

  • What time is check-in and check-out at River Terrace Resort & Convention Center?

    Check-in at River Terrace Resort & Convention Center is available from: . Check-out time is by .

  • Where is River Terrace Resort & Convention Center located?

    River Terrace Resort & Convention Center is located in 240 River Road, 37738, Gatlinburg, USA.