Hotel Residence Inn Worcester (Worcester, USA)

Many guests describe the hotel as "beautiful," as the rooms were recently renovated and the housekeeping team does an impeccable job. Travelers also appreciate the comfortable beds and well equipped kitchens. The apartments are also often described as "quiet," both due to the location and good sound insulation between rooms and floors.

The front desk staff receive many positive reviews for their friendly and professional customerservice, with many guests happy to provide examples of particularly kind or helpful gestures. Some guests choose the hotel for its proximity to the UMass Memorial Medical Center, and the hotel offers a much appreciated complimentary shuttle service.

Many guests enjoy the complimentary breakfast buffet, noting there are always a wide variety of hot and cold dishes on the table. There are many good local restaurants on Shrewsbury Street, a five-minute drive.

A few guests have been unpleasantly surprised by the number of dogs in the hotel; some are disturbed by the barking, or else by the thought that pets might sleep in the beds. A few owners, on the other hand, have felt the additional cleaning fee is too steep.

Though reviews of the staff are largely positive, a small number of guests have experienced delays or other inconveniences at the front desk, or experienced minor deficiencies in housekeeping, such as dust or a delay in receiving extra towels.

A few guests have described the pool as too small, though it is popular with the littlest travelers. The gym is also not overly large, but reasonably well equipped.