Hotel Residence Inn El Paso (El Paso, USA)

The front desk staff have received many rave reviews; travellers often comment on their smiling faces, genuine concern for their guests' comfort, and "above and beyond" gestures of hospitality. Thanks also go to the food and beverage team for their hard work on the breakfast buffet (try the texas-shaped waffles!) and weeknight evening socials, which are widely described as tasty and much appreciated.

Drivers like that the hotel is easy to access from the highway, yet also conveniently close to the mall, restaurants, and the theatre district. It's also popular with air travellers, as the airport is only a five-minute drive, and with military families visiting Fort Bliss.

The rooms are widely described as clean and comfortable, with plenty of space. Business travellers and families often comment that the full kitchens make the rooms feel more like a "home away from home," and the complimentary grocery delivery service is a great plus, too. The indoor pool and hot tub are well maintained and inviting after a long day's work or play in El Paso.

Guests with a flight to catch wish the hotel offered a complimentary shuttle service to the (very nearby) airport.

Guests have reported disturbed sleep due to noisy air conditioning. Others have been kept up by the traffic on Interstate 10, or heavy-footed upstairs neighbours.

Though the staff receive largely positive reviews, they are not perfect: unresolved maintenance concerns, housekeeping oversights, and booking errors have been reported by disappointed guests.