Hotel Red Roof Inn Rochester - Airport (Rochester, USA)

Guests liked that Greater Rochester International Airport was close enough to reach on foot in about 15 minutes from this motel. It was also just two minutes' drive from several eateries and gas stations. The location was just off highway I-390, which guests appreciated for easy access to downtown Rochester.

Many guests appreciated the remodeled rooms with their wood-effect floors and fresh decor. Although they weren't fancy, many reviewers felt the rooms were clean, spacious and comfortable enough for a shorter stay. Considering there were freebies like the pets allowed policy and parking, plenty of visitors felt this motel offered fair value for money due to its affordable price point.

Many reviewers spoke highly of the customer service at this motel. Personnel were often described as efficient, helpful and friendly staff. Reviewers usually said check-in was swift.

Occasional traffic noise from the freeway kept some light sleepers awake. Moreover, it was claimed there was insufficient soundproofing to exclude noise from adjacent rooms and corridors. Lingering smoke smells were another nuisance guests faced, even in some non-smoking rooms.

Guests disliked this motel's policy of charging for Wi-Fi access. There were claims from some users that the service wasn't always reliable or suffered from sluggish speeds.

Some rooms could have been cleaner, according to critics who discovered stained bedding, mold in certain bathrooms and accumulations of hair and dust. Plumbing issues were reported in some of the bathrooms such as non-flushing toilets or slow-draining water.