Hotel Quality Inn & Suites SeaWorld North (San Antonio, USA)

Many guests commented that the warm and kind attitude of the staff was the best thing about their stays. If issues arise, you can expect the staff to try their best to resolve them, and do so cheerfully. Guests especially liked the front desk employees.

Since this hotel is near a popular theme park, it's very popular with families. If you are staying with several relatives, there's no need to worry about not having enough space. Guests were usually pleasantly surprised by the spaciousness of their rooms.

Guests generally said the breakfast items tasted good, and they were pleased by the variety offered. You can anticipate getting a good breakfast here, but may want to plan on eating early, because some foods run out quickly during busy times.

Judging by the quality of the accommodations, some guests argued this hotel is not appropriately named. They brought up issues ranging from moldy bathrooms to strange, lingering smells and stained sheets. Because of these problems, some guests said they would not come back to this hotel during future trips to the area.

There were numerous instances where guests said the housekeeping was not thorough when servicing their rooms. For example, used items such as coffee and cups were sometimes not replenished, and sometimes the trash can was not emptied. Also, some guests came back to find the only thing the housekeeping staff did was make their beds.

Frequently, guests complained about the mattresses and pillows. They said the mattresses were very hard and sometimes had springs poking out of them. Also, the pillows are very small and sink down too easily.