Hotel Quality Inn & Suites New Braunfels (New Braunfels, USA)

Guests remarked that there are ongoing renovations taking place at this hotel. Those who stayed in the rooms that were finished were pleased with the results of the work. When staying here, you may want to specifically ask staff if you can have one of the newer room types.

Guests often discussed how this property boasts a very handy location. Many guests brought up specific area attractions when writing their reviews and mentioned how they were happy they were able to reach those points of interest without traveling too far from the hotel.

Feedback from guests indicated that the front desk staff do their jobs well and generally had pleasant attitudes. These factors helped guests feel welcome from the moment they arrived on the property.

Guests warned that there does not seem to be adequate attention to detail as far as room maintenance. For example, guests reported problems like burned out light bulbs, items that were missing from the rooms and bed linens that were stained or had cigarette burn marks on them.

Guests detected a very obvious odor of must when staying here. Some also said that there was a smell of stale cigarette smole that mixed in with the mustiness and made the accommodations smell especially unpleasant.

Guests often reported that their rooms were not adequately serviced for the duration of their stays. Furthermore, they said that when the housekeepers did come to clean, they weren't thorough enough. The bathrooms and carpets were two parts of the rooms that frequently seemed to get overlooked.