Put-in-Bay Resort & Conference Center (Put-in-Bay, USA)

The resort’s location just one block away from Put-in-Bay’s main street was cited as the high point of people’s stay. The hotel is a perfect base for exploring the island, and many reviewers stated that the rentable golf carts are great for getting around.

The suites and villas were said to be very spacious and ideal for larger parties such as families. The Caribbean-themed swim-up bar was also frequently praised as a nice feature that helped to cultivate a fun vacation atmosphere.

The front desk employees were frequently praised for their knowledge of the local area and their willingness to help visitors find their way around. The staff was also happy to recommend local bars, restaurants, and things to do in Put-in-Bay.

The hotel attracts groups of partiers who can cause a ruckus. Many guests reported that loud noise and music was coming from the pool area and hallways late into the night, and others added that partiers cause cleanliness issues such as trash and smoke in the common areas.

Visitors stated that the rooms are very basic and reported issues such as hard beds, a lack of microwaves and coffeemakers, and under-stocked kitchens and bathrooms. Reviewers also noted that some amenities were not as advertised: the pool was not heated, the Wi-Fi was unusable, and the breakfast sparse.

Not all of the staff values customer service, causing a number of reviewers to report instances where employees were disinterested or simply rude. The hotel management was also said to be non-responsive in resolving booking and billing problems.