Hotel Pensão Astória (Funchal, Portugal)

Many guests comment that the maid service is fantastic and cleans rooms daily. Others like that fresh towels are provided every day, and add that housekeeping staff does not disturb guests early in the morning.

Most guests note that the hotel is located right next to the cathedral and only minutes from the old town. Others mention that there is a bus station nearby, and state that many restaurants and bars are within walking distance.

Many guests say that employees are helpful and always make sure that guests are treated with respect. Others like that receptionists can help with booking sightseeing tours, and add that the check-in is fast.

Several guests report that the breakfast is average with only bread, butter, jam and juice included. Others comment that there are no hot drinks available, and state that the waiters in the breakfast room could use training in customer service.

Some guests point out that there is noise coming from the busy street outside, especially in rooms that are facing the cathedral. Others mention that several bars downstairs work until late in the evening, and add that the music is loud and often prevents guest from sleeping.

Several guests comment that the Internet is unreliable in rooms that are located far from the front desk, and note that Wi-Fi disconnects often even near the reception. Others note that the décor in rooms is out dated, and say that furniture looks old and there are visible traces of mold in the bathrooms.