Hotel Novotel Ottawa City Centre (Ottawa, Canada)

Many reviewers were more than satisfied with the rooms describing them as pleasant and well-appointed with comfortable beds, although a few critics described some of the rooms as quite small.

The multilingual staff attracted positive reviews from many guests who described them as largely friendly and helpful. There were popular dining and breakfast options at the restaurant, which appealed to many reviewers who liked the quirky, modern surroundings serving a contemporary and extensive menu complemented with a good choice of wines and beers.

Reviewers overwhelmingly praised the location in downtown Ottawa. It was within 15 minutes' walk of Parliament Hill and many government offices and conveniently close to the World Heritage Site Rideau Canal for sightseeing. Public transport connections, shopping and dining options were easily accessed too. The hotel was reportedly generally quiet, but street noise occasionally bothered some light sleepers.

A few critics reported occasional minor cleanliness issues in the rooms on arrival and the housekeeping was sometimes said to be patchy with in-room consumables not always topped up.

Many visitors appreciated the free Wi-Fi service. However, the speeds on offer were sometimes sluggish and occasionally the signal was patchy in certain parts of the building.

According to some critics, there were certain rooms which appeared to have been more recently remodeled than others. The older rooms attracted some negative opinions about tired decor, aging carpets and dim lighting. There was also some criticism of the gym for being rather small and limited.