Hotel Novotel Köln City (Cologne, Germany)

Generally, guests said the staff members were polite and courteous. You can expect them to be efficient with providing service and thorough when giving details about things to do in the area. As a result of this guest-centric attitude, the atmosphere of the hotel is great for both leisure and business travellers.

Although it's possible to get to the city centre on foot and not feel tired afterwards, some guests preferred to use the public transit system. There's a bus stop near the hotel, and many guests loved to walk along the River Rhine when making their way to the heart of the city.

Some guests were surprised at how they weren't bothered by the sounds of other hotel guests or city noises during their stays. Compared to some hotel rooms, these are very well soundproofed. That means you're not likely to be disturbed, even if you're a light sleeper.

Some guests felt the cost of breakfast is too steep. There were comments about cheaper options being available nearby though, so you may want to book a buffet breakfast once, try it, and go elsewhere if you're not satisfied.

This usually wasn't a major frustration for guests, but some noticed that the lift in the property was much slower than expected. You may want to keep that in mind and plan ahead if you need to use the lift on your way to a time-sensitive event.

Some guests said the mattresses were much too hard and sometimes made it difficult to sleep. Usually though, this fault wasn't enough to make guests reluctant to return in the future.