Hotel Navona Live Oak (San Antonio, USA)

The hotel provides affordable rates at a property that is constantly improving without drastically raising the prices. For a low price, you get spacious suites in a contemporary and modern style with extra amenities like free breakfast and pool, hot tub, and fitness center.

Problems and issues are resolved quickly and with a level of personal attention from staff and management. The entire staff is friendly, but also efficient. They are very helpful, especially for those on longer stays who might need recommendations or special requests.

The units have so much to offer to guests and are more like little apartments rather than hotel rooms. The rooms have full-size appliances, instead of mini, and have premium cable TV service. The suites have multiple rooms to stretch out in. For extra amenities, there is also a grill and picnic area.

The units are not cleaned daily, and are spot cleaned only infrequently. This means you'll be cleaning up after yourself, including trash take-out, and you'll have to call and ask for fresh linens and towels.

The lax cleaning does show in the many stains and broken fixtures in the units. Many units have broken features and repairs in the rooms are often needed, leading to the hassle of asking for discounts or refunds or even needing to change rooms altogether. Waiting on a service man during a busy travel time is not conducive to a pleasant stay.

Rooms are often not ready upon check-in and guests are sometimes told to come back hours later, even when the hotel has been notified of arrival times.