Hotel Motel 6-Waterloo, Ia - Crossroads Mall - Cedar Falls (Waterloo, USA)

Many guests were upbeat about the roadside location of this motel for easy access to the wider Waterloo and Cedar Falls area. There was a large shopping mall just next door and reviewers also appreciated the range of amenities nearby like restaurants and convenience stores.

Plenty of reviewers felt this motel was more than satisfactory for a short stay. It reportedly met or exceeded expectations for most budget travelers who were looking for a clean and comfortable room minus any extras. The indoor swimming pool was heated and open all year round, which many guests felt was a bonus for a budget motel. As rates were competitive, many visitors felt they got plenty of bang for their buck thanks to freebies like local calls, Internet access, parking and morning coffee. However, some of the rooms were criticizes for their aging carpets, tired-looking, furniture, dim lighting, aging carpets and occasionally non-functioning door locks.

According to many reviewers, the customer service was of a good standard. Personnel were described as friendly, helpful and likeable with a can-do attitude.

Some critics thought there was work for management to do in order to raise cleanliness and housekeeping standards. There were occasional reports of dirty towels, mold in bathrooms, stained furniture and trash left over from previous clients that wasn't always cleared away properly.

Guests appreciated the free Wi-Fi service but there were occasional reports that it suffered from spotty coverage and sub-standard speeds in some parts of the building.

Soundproofing measures were inadequate according to some light sleepers whose rooms were exposed to noise from adjacent rooms. Additionally, there were reports of smells of stale smoke in some of the non-smoking rooms.