Hotel Motel 6 Cheyenne (Cheyenne, USA)

Many guests liked the convenient location just off two freeways and close to gas stations and roadside restaurants. Motorists appreciated the free parking with spaces for larger vehicles, although some visitors encountered potholes and occasionally a shortage of spaces. Downtown Cheyenne offering a wider choice of shopping and dining was less than two miles away.

There was often praise from guests for the customer service. Personnel on reception were frequently described as pleasant, helpful and courteous.

Reviewers often said the rooms were basic but usually met or exceeded the expectations for budget travelers looking for no frills lodgings. Many guests said room rates were competitive and fairly reflected the standard of accommodation, which was reportedly clean and comfortable enough for a shorter stay. Some critics thought the rooms were too small, however.

Reviewers disliked paying extra for Wi-Fi access considering it is increasingly being offered for no extra charge across much of the budget accommodation sector. Those who paid for access were sometimes unimpressed by the network's sluggish speeds.

Critics said they encountered sub-standard cleanliness in some rooms. There were occasional claims of trash from previous guests not being cleared away, inadequate pest control measures, a lack of routine room visits by housekeeping and stained linens. As for maintenance, critics said the property would benefit from a facelift to address issues like weak water pressure, an unreliable hot water supply, ineffective air-conditioning and aging carpets.

Unpleasant smells including tobacco odors were reported in some non-smoking rooms while noise from freight trains passing along tracks behind the motel was a bugbear for some light sleepers.