Hotel Louisville Marriott Downtown (Louisville, USA)

The front desk, concierge, and wait staff frequently receive rave reviews for their personable and professional customer service, with commenting often on their smiling faces, friendly conversation, and knowledge of the area. Many guests gratefully noted that the team took care of special requests or went "above and beyond" with thoughtful gestures for special occasion visits to the hotel.

Though the Marriott Louisville Downtown is an older building, its recent interior renovation has been well received, with many guests describing the lobby and rooms as "modern", "fresh", and "comfortable". Guests often mention the housekeeping staff, noting they not only keep the rooms spotless, but they twist the towels into new animal shapes every time. Many guests also report a good night's sleep in a comfortable bed with fluffy pillows.

Conventioneers appreciate the skywalk to the Kentucky International Convention Center, and the Kentucky Exposition Center is only 15 minutes or so away on foot. Many also find the time to mix a little leisure into their business trip, as the wide array of attractions within a comfortable walk includes the riverfront, Louisville Slugger Museum, Mohammed Ali Center, and 4th Street Live.

A few guests have found the Wi-Fi too slow or unreliable for their purposes, while others found it necessary to reset their key cards on a daily basis.

Some guests considered the on site parking fees to be too steep, though many were pleased to have a choice of self parking or valet.

Though reviews of the staff are largely positive, a few guests received indifferent or even impolite service at the front desk, or were disappointed in the lack of recognition for their Marriott loyalty program membership.