Impeccable customer service
As fantastic as other aspects of the hotel were said to be, reading through the reviews one gets the immediate impression that it was the staff and the level of service they offered that most impressed guests. Too often to mention guests used words like “impeccable” and “faultless' to describe the service they received. It wasn't just that the staff got the big things right, but that a near obsessive attention to detail was apparent, which is perhaps the most reliable indicator that this is a true luxury property.