Hotel La Quinta Inn & Suites Garland Harbor Point (Garland, USA)

While comments on great staff in general are fairly common in hotel reviews, an extraordinary number of guests in this case went one step further by naming individual staff members who they felt went far beyond the call of duty in assisting them.

While there weren't a tremendous number of guests saying that the beds were great, there were certainly far more than those finding them uncomfortable. It seems that the mattress selected by the hotel is unusual in that it has very broad appeal - a remarkably unusual achievement given the variation in tastes.

While the rooms are fairly simple, they are certainly not spartan. A couple of guests found that the rooms were very cozy. Not in the sense that they thought them small, but rather that the décor created a warm and familiar feeling.

The hotel is exceptionally close to the I-30. Guests with rooms facing the highway felt that their rooms were not sufficiently soundproofed to block out the noise. The result was often a fitful night and difficulty getting to sleep.

While, unfortunately, this is not at all uncommon at hotels, a couple of guests complained that they booked a particular room way ahead of time, and received confirmation from the hotel, only to be told on arrival that there were no more rooms of that type remaining. Naturally, guests felt that the hotel should have kept its side of the bargain and not given their room to someone else for operational reasons.

It seems that most guests found the continental style breakfast a bit too simple for their tastes. They would have preferred a bit more variety.