Hotel Indigo San Antonio Riverwalk, An Ihg Hotel (San Antonio, USA)

Many guests appreciate the hotel's location at a quieter stretch of the Riverwalk, noting that the restaurants, bars, and shops are about a 15-20 minute walk along the water. The San Antonio Museum of Art and the Pearl Brewery are about the same distance away. The hotel also boasts its own river taxi stand and a complimentary shuttle with a three-mile radius. The new Tobin Center for Performing Arts is right across the river.

Guests often describe the bright, modern decor in the rooms and lobby as "fun", "cheerful", or "quirky". Many report a great night's sleep in the comfortable beds, and also appreciate the high quality bath products. Several guests were delighted to find that their balcony offered both a view of the water and a bit of privacy thanks to the towering palm trees around the terrace.

The front desk staff have received many positive reviews for their friendly and professional customer service, with guests often singling out team members for "above and beyond" gestures of hospitality. Guests often remark that they are greeted warmly by every member of staff they meet, from housekeeping to management.

A few guests were disturbed by footsteps overhead and in the halls. They seem to be particularly loud due to the laminate flooring, though most guests understand it is a cleaner and more practical choice for a pet friendly hotel.

Several guests felt misled by the "Riverwalk" in the hotel's name given the distance from the restaurants, shops, and bars. Others were disappointed in the "river view" from the balcony in some rooms.

Some guests were disappointed in the overall level of housekeeping, or were dismayed to find various insects in their rooms, particularly on the first floor.