Hotel Ilunion San Sebastian (San Sebastián, Spain)

This hotel is close to business, academic, and tourist areas. It sits right in the middle of everything and an easy stroll will bring guests to shopping, markets, and lots of restaurant choices. Plus, the location is near the beach and scenic beach-front promenade, which allows an easy, and safe, stroll to the busiest areas of town.

The hotel caters to business professionals and those attending conferences on-site. The rooms have all the amenities needed for work, but is also perfect for families with room to stretch out and easy access to the beach. Plus, the location off the busy end of town ensures this isn't a party hotel.

The condition of the rooms, without exception, are clean and comfortable and modern. The little touches, like room refrigerators, mean a lot to those staying for extended holidays. Plus, the restaurant downstairs serves great food for breakfast and dinner.

Guest who only speak English might have a hard time if there are specific needs or concerns. The mostly Spanish-only speaking staff does lead to frustration for guests when concerns aren't met or directions and information is needed.

Since the staff is mostly Spanish-speaking, many guests take their attitudes to be rude and surly, rather than the helpful attitudes and outgoing nature that is common in establishments that caters to English. It appears as if the staff is largely indifferent, offering no welcome or thanks, and making little attempt to resolve problems.

The hotel is small all over. There are no public spaces, other than the small reception area. The rooms are generally smaller than other chain hotels and even the terraces are tiny with little room for sun loungers or tables.