Hotel Howard Johnson Enchanted Land Kissimmee FL (Kissimmee, USA)

Guests liked the affordable room rates and free perks such as parking and Wi-Fi. Reviewers praised the wide range of accommodation on offer including family rooms containing additional kids' bunk-beds. The rooms were reportedly basic but spacious, clean and comfortable enough for a short stay. There was also praise from some quarters for the inviting swimming pool and hot-tub.

Many reviewers appreciated the hassle-free access to Walt Disney World Resort, Old Town, Universal Orlando Resort and other area theme parks, which was made easier because shuttle services stopped outside. For motorists, there was easy access to Interstate 4 and US Route 192 for visiting Shopping malls, area attractions and downtown Kissimmee for the Amtrak station. Another bonus was that several dining options and convenience stores were just steps away.

Guests were largely upbeat about the customer service at this hotel, often saying they dealt with pleasant, attentive and helpful employees. However, a few reviewers disliked facing occasional delays waiting to check-in.

It was claimed by certain critics that some rooms suffered from maintenance issues such as non-functioning TVs, broken fittings, malfunctioning microwaves, plumbing problems, damaged furniture or lights that didn't work. Critics also noted occasionally sub-standard cleanliness in certain rooms. Reported issues included bathrooms that were unsatisfactorily cleaned, trash or food leftover from previous occupants, dirty floors, stained linens and mold.

Musty odors and lingering smoke smells were occasionally detected in the hotel and proved to be an annoyance for some reviewers.

The free Wi-Fi access was welcomed by guests. However, there were sometimes reports that the network was beset by sluggish speeds and patchy coverage.