Hotel Baymont By Wyndham - Chicago - Addison - O'Hare (Addison, USA)

Many guests spoke highly of the customer service, often saying they dealt with obliging, friendly and accommodating personnel. Nonetheless, sometimes reviewers were critical of sub-standard complaint-handling or occasional booking mix-ups.

Guests liked the way this hotel offered relatively hassle-free access to Chicago O'Hare International Airport, about 15 minutes' drive away. There was praise for the airport shuttle service, which appealed to non-motorists. The hotel's location just off Interstate 290 and US Route 20 also enabled straightforward access to downtown Chicago, area attractions and shopping malls. Reviewers appreciated having gas stations and convenience stores nearby, but some criticized the shortage of eateries within walking distance.

Budget-conscious guests appreciated the usually competitive room rates and freebies like parking and breakfast, although some diners criticized the limited offering. The rooms were largely described as no frills but more than sufficiently spacious, clean and comfy for a stopover.

The free Wi-Fi access divided opinion among reviewers. Some said it was a welcome addition which offered a reliable service; others said the network was beset by patchy coverage and sluggish speeds.

Stained linens, dirty floors, trash left behind by previous guests and mold were among the cleanliness complaints some critics mentioned. Some reviewers also claimed the hotel was looking a bit run down in places and would be enhanced by further updating to tackle reported maintenance problems such as dated decor, ineffective heating, malfunctioning air-conditioning and an occasionally unreliable hot water supply.

Some light sleepers blamed insufficient soundproofing for enabling them to hear noises from connecting rooms and corridors. There were also occasional reports of annoying musty odors in some rooms.