Hotel Homewood Suites by Hilton West Palm Beach (West Palm Beach, USA)

The front desk, housekeeping, and breakfast staff frequently receive positive reviews for their personable and professional customer service. Guests often report a warm welcome from every team member they meet, and appreciate hospitable gestures such as the coffee in the lobby.

Guests widely remark that the Homewood Suites West Palm Beach offers excellent value for money, and are quick to list the many "free" amenities, such as Wi-Fi, parking, breakfast, and a light dinner with drinks Monday to Thursday.

Most guests describe the rooms as spacious and sparkling clean, with comfortable beds and all the necessary appliances in the kitchen. Families and groups love the extra privacy and space of the two-bedroom suites, which also offer two bathrooms. Many guests enjoy the heated outdoor pool, as well as a reasonably short commute to the area's many beaches, shopping malls, and golf courses.

Though the hotel is not particularly old, a few guests found the furnishings a little worn, and speculate that the hotel's pet friendly policy is a factor. Some guests without pets were put off by the number of dogs in the building, and a few inconsiderate owners.

Though many guests find their rooms clean, several have commented that the carpets could use more frequent vacuuming or deep cleaning. A few guests who planned on cooking found that the kitchen cupboards were a bit bare, and lacking in utensils.

Several guests reported indifferent or simply inexperienced personnel at the front desk, who were unable to effectively resolve reported issues or accommodate special requests. Others had concerns about the neighborhood, and felt uncomfortable walking outside after dark.