Holiday Inn Express Hotel & Suites Bethlehem, An Ihg Hotel (Bethlehem, USA)

The front desk staff have received many rave reviews for their genuine smiles, knowledge of the area, and efficient customer service. Guests also appreciate the complimentary on-call shuttle, noting its five-mile radius includes the Sands Casino and the drivers are polite and professional. Thirsty travelers enjoy the fresh coffee in the lobby, and the breakfast buffet also earns compliments for its wide variety.

The guest rooms are generally described as very clean, comfortable, and spacious. Families particularly enjoy the suites, and many guests make use of the microwave and mini fridge in the rooms. The indoor pool is well maintained and popular with young guests.

Drivers love that the hotel is easily accessible from I-78, about ten minutes from historic downtown Bethlehem with its Christkindlmart and restaurants. The Sands Casino, Allentown, and Lehigh University are also within easy reach. There is a waffle house and a hot dog stand within walking distance.

A few guests have reported difficulty accessing the complimentary Wi-Fi, or else found the service too slow and unreliable for their purposes. A small group have also reported unpleasant encounters at the front desk, most often related to room change requests or billing issues.

Several non-smoking guests assigned smoking rooms were put off by the odor of stale cigarettes, despite housekeeping's efforts with an ionizer. Others note there are often groups smoking directly outside the front door as there does not seem to be a designated outdoor smoking area.

While many guests enjoy the complimentary breakfast and most declare it acceptable for the price, some wish for a wider selection or are disappointed in the overall quality.