Hotel Holiday Inn Express Newport Beach (Newport Beach, USA)

Guests have been pleased with this hotel's location being placed less than a mile away from Newport Beach. Guests have also enjoyed world-class shopping and a host of top-rated restaurants.

The staff at this hotel are very well-trained and are passionate about service. their attention to detail and fulfillment of tasks has been appreciated by guests and has made all the difference in making a good stay great.

Guests are entitled to a breakfast buffet at the on-site breakfast bar. This meal features a host of breakfast favorites such as scrambled eggs, bacon, cereals, pastries, fruit and yogurt. Guests have enjoyed the fact that they need not leave the hotel in order to be satisfied with a wholesome breakfast.

Guests at this hotel have complained when staying on floors underneath other guests as they could hear activity from the guests above. Conversations from neighboring guests could also be heard which contributed to a slightly louder than usual stay.

Guest reviews have suggested that this is somewhat of an old hotel. This is evident by its features; for instance a scuffed and chipped door, thin walls and small bathrooms with little ventilation. A full makeover of this hotel would take time and money but some have suggested that a few measures be taken to revitalize this hotel with a hint of modernization.

Guests who have booked smoke free rooms have complained that their room was either occupied by a smoker before they arrived or was in fact a smoking room. Hotel management should take steps to ensure that the cigarette smell is eradicated entirely from non-smoking rooms and should be strict in enforcing the non-smoking policy in relevant rooms.