Holiday Inn Hotel & Suites Chicago Northwest - Elgin, An Ihg Hotel (Elgin, USA)

Many guests mention that the fitness center has modern equipment, including a Stairmaster, elliptical, rowing machine, and a recumbent bicycle, and is fitted with EcoMax recycled rubber floor tiles, which provide cushioned resilience. Others add that there are three full-sized basketball and racquetball courts, and love that the fitness center is open round-the-clock.

Several guests comment that the on-site restaurant is an ideal place to experience the genuine spirit of Irish hospitality, and love the wide selection of ice cold beers, specialty drinks, and imported wines. Others appreciate that the portions are large, there is plenty of seating, and special items are available for children.

Many guests appreciate that the meeting room seating is adjustable and can be arranged in different layout styles depending on need. Others add that there are several meeting rooms available, with complimentary high-speed Internet access and state-of-the-art audiovisual equipment.

Some guests mention that the air-conditioning in the rooms is not effective, several electrical outlets don’t work, and some premium channels are not available. Others add that the shower drains are not clean, the bathroom tiles are stained, and there are no fresh towels.

A handful of guests dislike that requests for room upgrades are not handled in a timely fashion, and note that the front desk staff is not attentive. Others add that the manager is not available in the late hours, and dislike that room service is not prompt.

Some guests comment that there is considerable noise in the lounge from outside traffic and the crowds in the lobby. Others add that the room walls are thin, and noise from the hallways and adjoining rooms is clearly audible.