Hotel Hilton Petaling Jaya (Petaling Jaya, Malaysia)

While high standards are synonymous with Hilton, you'll still be wowed by the professionalism and warmth on show. Whether assisting you with bags, advising on tourist hotspots or remembering your name and how you like your eggs, the staff's attitude is something you'll really apprecciate.

A conscientious team of housekeepers work tirelessly to ensure your stay is comfortable and carefree. Bedrooms and bathrooms are immaculate and cleaned at your convenience while towels and water are regularly replaced. This ethos extends throughout the hotel, with bars and restaurants adhering to 5-star standards.

Foodies are spoilt for choice by the variety of fresh and tasty delights prepared by a team of award-wining chefs. The head chef will take the time to greet you on arrival and consult with those who have special dietary requirements or simply want something off-menu.

Many guests are less than impressed with the hotel's plumbing. While some complain of poor water pressure, others are dismayed at changing water temperatures. In the worst cases, tap water is murky and smells terrible. Unsealed screen doors mean a short shower can cause serious flooding.

Despite its billing as a business hotel, you may experience issues with the internet. In-room wired connections require a daily password, while slow Wi-Fi in public areas can leave you waiting an age to send an email. The fact that the service is chargeable exacerbates the issue.

The fact that there are so few recurring complaints speaks volumes to the  high standards maintained here. Sporadic grumbles relating to individual experiences of bland breakfasts, slow room service, chargeable drinking water and mosquitos don't detract from the overall excellence experienced by most.