Hotel Hilton Garden Inn Austin Northwest/Arboretum (Austin, USA)

Guests said the staff members were very eager to please, and usually met requests with a pleasant attitude. Because of that great service, many guests said they stay here frequently and gladly do so.

Guests liked how the lobby consistently provides refreshments such as cookies and coffee throughout the day. Generally, guests said the lobby had a nice atmosphere that makes it a good place for lounging. The décor is also very modern.

Many guests specifically chose this property because they had cars and wanted to pick a hotel that was out of the busiest sections of downtown Austin but still within easy access of attractions there. This hotel fits the bill, and guests liked how easy it was to access other parts of Austin when leaving the hotel.

Although this hotel uses mattresses that have an adjustable firmness feature, many guests still found their beds to be too hard. Some also commented that making adjustments as instructed seemed to have little or no effect on comfort.

Some guests commented that the felt the rooms were overpriced. However, they sometimes mentioned that after expressing a desire to be closer to the downtown nightlife scene. When budgeting for your stay, make sure you contrast the location and amenities with the offered rate to see if the overall experience should be worthwhile.

There was frequent feedback from guests who said they expected free breakfast and were upset when they found out it costs extra. However, guests who chose to pay for it were usually satisfied with the offerings.