Hotel Hampton Inn & Suites Orem/Provo (Orem, USA)

Although guests raise occasional issues with the rooms here, the general consensus is that the accommodation offers acceptable standards of cleanliness and maintenance. Plus, rooms are found to offer comfortable beds and a reasonable selection of amenities.

Previous guests have rated the location of the hotel highly. The plus point for many has been the proximity of the Utah Valley and Brigham Young Universities although guests have also been impressed with the shopping and dining choices in the area.

Reviews indicate that you can expect to enjoy a good standard of service from the front desk staff. There are exceptions which suggest there are some occasional slips but, on the whole, guests have found the staff friendly and approachable and the service reasonably efficient.

Although typically finding the rooms clean and comfortable, guests do encounter occasional maintenance issues which have required the attention of staff during their stay. Those reported include noisy air-conditioning units, some plumbing problems, and broken amenities.

Guests suggest that some upgrades to the towels and television service would improve the comfort level in the rooms. A fair number have also encountered issues with the Wi-Fi, also suggesting that this service would likely benefit from an upgrade too.

Rooms here are typically found to be clean but guests have noted occasional oversights from the housekeeping staff. Issues are typically minor - such as an item left by previous guests found in the room or no fresh towels left - but are frustrating nonetheless.