Hotel Hampton Inn & Suites Lebanon (Lebanon, USA)

Guests generally describe the rooms as very clean, well maintained, and spacious, with comfortable beds. The microwave and mini fridge are well appreciated by guests in town for longer than a day or two. Most guests also enjoy waking up to the complimentary breakfast buffet, noting that there are plenty of hot and cold options, and the cheerful wait staff work diligently to keep supply in step with demand.

The front desk staff frequently receive rave reviews for their friendly, professional, and efficient customer service, with guests often commenting on their willingness to go "above and beyond" to solve any issues and generally make everyone feel welcome. The coffee, cookies, and water in the lobby are also well appreciated.

Guests have no trouble finding the hotel, which is located directly off I-40 in between Knoxville and Nashville. An Outback Steakhouse and Chili's restaurant are within walking distance.

Guests in rooms facing the Interstate were often disturbed by traffic noise, and made use of the complimentary ear plugs in the room to get some rest. A few were also unlucky with noisy neighbors.

Though reviews of the staff are generally positive, several guests were disappointed in the lack of recognition for their high standing in the Hilton Honors program, particularly in the assignment of interstate-facing rooms to Diamond and Platinum members. Some advise that arriving early increases your odds of getting a room on the "quiet" side, regardless of your membership level.

Though most guests report that the rooms are "like new" and very clean, a few guests had minor housekeeping issues to report or were not impressed by the condition of the linens.