Hotel Hampton Inn & Suites Austin-Downtown/Convention Center (Austin, USA)

The front desk and valet staff frequently receive rave reviews for their personable and professional customer service, with guests noting that they are pleased to share their knowledge of the area, and are quick to make guests "feel at home".

Most guests find the recently renovated rooms to be spotlessly clean and spacious, with modern furnishings and bathrooms. Many rate the beds as exceptionally comfortable as well. The rooftop pool and fitness center also receive high marks.

Most guests also enjoy waking up to the complimentary breakfast buffet, noting that there are plenty of hot and cold options. The hotel also offers a manager's reception on weekday afternoons, complete with complimentary wine and beer. Many guests comment on the comfortable, relaxing dining area, which is located on the second floor and features a large balcony. The many, many restaurants of Sixth Street are nearby as well and the staff is happy to provide recommendations.

Several guests were irritated to find that there is no alternative to valet parking on site, which is widely considered pricey. There are a few more affordable public lots in the neighborhood.

Several recent guests have commented on low water pressure and lukewarm temperature in the showers. Others were inconvenienced by noise during the hotel's recent interior renovation, and noted they would have chosen elsewhere had they been made aware of the construction in advance.

Though reviews of the staff are generally positive, a few guests have had disappointing experiences at the front desk or have had housekeeping oversights to report.