Great customer service
It's fair to say that customer service can be a fleeting concept in hostels. Whilst you may meet an extremely enthusiastic and friendly employee manning the front desk in the morning, you may just as easy run into a fellow worker who's anything but in the evening. The really great thing about this hostel is that they've managed to put together a team that is consistently keen and capable, right across the board; so, unlike many other hostels, you can rest assured you'll always get a good effort - and a smile - from the affable personnel here.