Hotel Extended Stay America Suites - Lubbock - Southwest (Lubbock, USA)

The location of this hotel appealed to many guests as it was just off the ring road and a short drive from downtown Lubbock. Drivers mentioned it was straightforward to access local attractions, universities, shopping centres, parks, golf courses and the airport. The property was also conveniently next door to a steakhouse restaurant and close to a major shopping mall. The free parking was another plus. Moreover, there were filling stations, convenience stores and lots of places to eat in the vicinity.

Reviewers prioritizing affordability appreciated the wallet-friendly room prices and frequently said they got reasonable value for money. According to many guests, the revamped rooms were spacious and usually clean and comfortable with cosy beds. Several visitors commented that the property was fairly quiet given the proximity of the main road. The fully-equipped kitchenettes were popular with guests on extended stays.

The professional, friendly and obliging employees reportedly ensured guests had a pleasant stay and offered great customer care. Animal owners welcomed the pet-friendly policy.

The free takeaway breakfast of coffee, fruit, muffins and granola bars appealed to many visitors. Nevertheless, some critics wished there had been a wider choice of food on offer.

Although many travellers welcomed the free Wi-Fi service, several critics described occasional frustrations with patchy coverage or sluggish speeds on the network in certain rooms.

Critics disapproved of minor maintenance and cleanliness problems in certain rooms. These included bathrooms and carpets that could have been more vigorously cleaned, inconsistent housekeeping standards, lingering musty smells, leaky taps and marked walls. The free weekly housekeeping was offered too infrequently for some guests' liking.