Hotel Extended Stay America Suites - Charlotte - Pineville - Park Rd (Charlotte, USA)

Almost all guests have commended the cleanliness of the rooms. Even guests with other issues have been quick to praise the excellent standards of cleaning they found when they arrived. It is worth noting, however, that as this is a long-stay aparthotel it is not cleaned daily during a guest's stay, as a hotel room would be.

With a full kitchenette and grocery stores nearby, this is perfect for anyone looking for well-equipped self-catering accommodation. Guests are frequently very happy with the clean, spacious and convenient facilities in the rooms, but also with the restaurant options nearby.

Guests continually express their gratitude for the friendly and helpful staff at the hotel, saying staff have helped them with anything from minor room-related issues to sharing extensive local knowledge, making a huge difference to their stay.

Most guests found the hotel provided everything they expected and needed, but some guests felt that the provisions at the hotel were minimal, with little in the way of bathroom products and kitchen items. Being primarily a long-stay, self catering aparthotel, guests staying for short periods were occasionally disappointed that items they would expect in a standard hotel were not provided.

With spacious rooms to cool, the air-conditioning has been described by a small number of guests as being inadequate to reduce the temperature in the rooms fast enough for immediate comfort.

Of the guests who have requested non-smoking rooms during their stay, a small number have complained that their room still smelled of cigarette smoke when they arrived. Some guests have suggested this is due to smoking rooms being close to non-smoking rooms.