Hotel Extended Stay America Suites - Austin - Metro (Austin, USA)

Those traveling with family or large groups find the size of the rooms more than adequate for their needs, saying the extra space and full kitchen provided really helps to make the hotel feel like a home away from home.

Many guests say the staff at the hotel make their stays a truly wonderful experience by always being courteous and welcoming in their interactions. While a few guests have reported unfortunate experiences, they seem to be isolated and overall the staff get high marks at this hotel.

Those guests who are at the hotel for more than a few nights say the addition of a full kitchen to the rooms really makes a difference, as they save a lot of money by being able to make their own meals with the amenities provided.

Some guests report that the air-conditioning units in the rooms can be temperamental, either working intermittently or not at all. Others comment that the units work fine, but can be noisy, so earplugs may be useful for light sleepers.

There are a few guests who mention that housekeeping could do with paying a little more attention to detail when cleaning between bookings, as there have been reports of hair and toiletries from previous guests being found upon arrival.

While most guests feel that the rooms are comfortable and adequate for their needs, some think the rooms are dated and could use a bit of sprucing up to make them feel more modern and inviting.