Hotel Embassy Suites Des Moines Downtown (Des Moines, USA)

Guests appreciate the hotel staff's commitment to hospitality and customer service, saying that they always do their best to stay on top of issues that arise and greet everyone with a friendly, positive attitude throughout their stay.

The free and prompt shuttle service, which takes guests anywhere within a two-mile radius of the hotel as well as to the Des Moines Airport, is highly praised by those who want to avoid having to find parking before they sightsee. Many say it is an invaluable addition to the hotel's services.

Guests who have come to expect the spaciousness of the separate living and sleeping areas boasted by Embassy Suites hotels won't be disappointed at this particular branch, as most guests are quick to point out that they provide all the space they need during their stay.

Unfortunately some guests are disappointed by the Wi-Fi connection at the hotel, especially since free access is only available to those in premium suites. Guests report that the system can often require multiple log-ons and even when connected they experience slow load times.

While most feel the price is appropriate for the hotel's location, some say that they don't feel they're getting what they paid for when it comes to the quality of services or amenities provided during their stay.

Those looking for a healthy breakfast may be disappointed, some guests warn, as the offerings are rather carb-heavy, with no a lot in the way of fruit and yogurt.