Hotel Embassy Suites by Hilton Buffalo (Buffalo, USA)

Most guests give the front desk, housekeeping, and wait staff rave reviews for their personable and professional customer service, commenting often on their smiling faces and evident pride in their work.

Guests often comment on the striking, ultra-modern building and generally describe the rooms as comfortable, spacious, and tastefully decorated. Families, couples, and groups particularly appreciate the two-room layout, which allows early birds and night owls to maintain their schedules without disturbing each other. The hotel is within walking distance of many restaurants and bars, and the free light rail system is a few blocks away. Many guests choose the hotel as a base for a day trip to Niagara Falls, and find the commute quick and straightforward.

Few guests leave the complimentary breakfast buffet disappointed, noting that its impressive variety of hot and cold options includes made-to-order omelets, fresh fruit, yogurt, oatmeal, bacon, and potatoes. Many guests also look forward to the daily Manager's Reception, which generously includes alcoholic beverages and a variety of tasty snacks.

Though many guests note that the valet parking is reasonably priced for the downtown area in a large city, particularly given the in/out privileges. However, a few are disappointed to find self parking is not an option on site.

Though most guests find their rooms to be well-cleaned, a few guests noted that the hallways and lobby areas could use more frequent vacuuming.

Though many rooms feature floor-to-ceiling windows, a few guests were disappointed to find their rooms to be a little dark.