Hotel DoubleTree by Hilton Pomona (Pomona, USA)

According to guests customer service at this hotel is first-class. The entire staff is very friendly and obliging, always ready to go over and above the call of duty to keep guests happy.

Guests love the fact that this hotel is located in a prime area in Pomona with great views of the mountains and close to top tourist attractions in Pomona as well as two full-course golf clubs (South Hills Country Club and Royal Vista Golf Club). Further,

This hotel is an old property set in a classical building with classic decors and elevators as well as beautiful photographs throughout the hotel. The rooms and bathrooms are quite clean. Guests say they love the free perks here including the free cookies

According to guests, this hotel is certainly showing its age in several places including antiquated tube-type TVs with poor reception and other outdated amenities inside the rooms. Further, this hotel is currently undergoing some renovations with some maj

Guests say that this hotel makes false claims when it says that it provides a continental breakfast because breakfast is very skimpy and typically consists of muffins, bread, butter, and cereal.

There have been reports by guests about instances of poor housekeeping and signs of neglect in this hotel including dirty and damp carpets, peeling wallpaper in the rooms, filthy swimming pool, and dirty amenities.