Hotel DoubleTree by Hilton Charlotte City Center (Charlotte, USA)

Most guests award the front desk, valet, and security staff high praise for their friendly, helpful, and professional customer service, noting that they seem pleased to accommodate special requests and share their knowledge of the many clubs, restaurants, and other nearby entertainment. Many also comment on their smiling faces and evident pride in their work.

Guests generally describe the rooms as "sparkling clean", with comfortable, up-to-date furnishings and plenty of space. The refrigerator, microwave, and coffee machines are well appreciated practical amenities. Many report a great night's sleep in a comfortable bed, and the rooftop pool is widely considered a great bonus.

Most guests are content to leave their cars parked in the hotel's adjacent garage, noting that there are many bars, restaurants, and attractions within walking distance, including the NASCAR Hall of Fame, Discovery Place, and the Epicenter. Time Warner Cable Arena is right next door.

Several guests in rooms facing the street noted that drivers in Charlotte seem to enjoy revving their engines. Others were troubled by thin walls, noisy wall unit air conditioning, or younger guests who chose the hotel for its proximity to area night clubs.

The parking garage next door to the hotel is owned by a third party, and it seems that the access to the hotel is either not very direct or the signage is not very clear, as many guests report feeling like they are "lost" en route.

Though most guests are pleased with the customer service, a few have reported indifferent or impolite responses to their concerns. Others found room for improvement in housekeeping.