Hotel Disney's Polynesian Village Resort (Lake Buena Vista, USA)

Guests loved the overall atmosphere of the hotel, since a lot of attention to detail was given to the Volcano Pool, the lush gardens and the property overall. Several stated that they truly felt as though they were in Hawaii due to the tropical ambiance.

The hotel is conveniently located within driving distance of many attractions, as it only takes 15 to 20 minutes to get to SeaWorld, Epcot, Wet n' Wild, Universal Studios and International Drive with its many outlet stores, strip malls and restaurants.

Guests noted that upgrading to the_x000D_ spacious club-level rooms in the Hawaiian building was well worth the money, as_x000D_ this included continental breakfast, snacks and a great view from the balcony,_x000D_ where you can see the fireworks taking place at Magic Kingdom every night.

Several guests pointed out that the restaurants required reservations months in advance and they were unable to alter them once they arrived. They also reported that the restaurants were overcrowded, which required lengthy wait times for tables and having breakfast in the lobby.

Guests reported that this hotel didn't provide enough amenities to be considered good value for your money. They noted that there were no on-site spa and gym and no restaurant that didn't require advance reservations.

Guests noted that the hotel seemed to be understaffed, as check-in often took between 20 to 30 minutes and was quite hectic. Some felt that the front-desk staff didn't put their best effort forward, as special requests were not accommodated, questions were answered incorrectly and the overall attitude did not measure up to the staff at other Disney properties.