Hotel Cubanacan Club Acuario (Havana, Cuba)

Many guests love the view of the ocean and find that the sunsets are beautiful and picture worthy. Some guests like that the waves is heard from the rooms, adding a more relaxing feel to their stay.

Guests love that the hotel has its own shuttle service making travel from the hotel to Havana easier. Others note that the schedule can be confusing at first but it does work out in the end.

Some guests like that there are plenty of things to do with pool tables, discos and different nightly activities to choose from.  Others note that scheduled hotel excursions add variety to the activities.

Several guests feel that the buffet food can have more variation and can be replenished more frequently. Some guests note that drinks are mostly rum and beer but wine can be requested from the bar. Others suggest that picky eaters try nearby cafes and restaurants.

Many guests find some hotel amenities like the television, air conditioning, toilet and patio doors are in need of repair. Some comment that the elevators don't always work and suggest using the stairs if rooms are on the lower floors.

Guests comment that the staff and reception can be more accommodating by displaying genuine concern and empathy. Some feel that the general manager can be more visible to provide support. Others note that complaints can be addressed more quickly if requests are made politely.