Hotel Crowne Plaza Indianapolis-Dwtn-Union Stn (Indianapolis, USA)

Guests remark that they loved the railroad themed décor and advise if trains are you thing, be sure to request on the 26 rooms situated in antique railroad cars. Guests describe the rooms as clean and comfortable with all the amenities required for an enjoyable stay. Suites, limited mobility and family rooms are available. Suites provide separate a separate lounge area with sofa bed and a mini fridge.

Guests report that the friendly, happy and helpful staff added to their enjoyment of the hotel complex, noting that the staff is quick to offer useful tourist information and driving direction. The staff is described as attentive and accommodating.

Guests comment that the property, listed in the National Register of Historic Places, is situated in the heart of downtown Indianapolis in the old Union Railroad Station. The family-friendly property is within easy walking distance of the Indianapolis Zoo, White River Gardens, NCAA Hall of Champions and the Children's Museum.

Guests comment the the service staff at the hotel seemed distant and distracted during busy check-in times and suggest that additional personnel on the desk during times when groups or tours are checking in would speed up the process for everyone.

Guests staying in room overlooking the lobby have complained that their room did not have any outside windows and that lacking access to an outdoor view created feelings of claustrophobia.

Some guests remark they loved the railroad themed decor but that some of the hotel features such as the skylights and carpeting showed evidence of time and wear and suggest a refurbishing of the property is past due.