Hotel Country Inn & Suites by Radisson, Miami (Kendall), FL (Kendall, USA)

Just off the turnpike, guests were thrilled with this convenient location. Great shopping, a fantastic selection of dining, and several entertainment choices are all within minutes of the hotel. The famous Everglades National Park is also just a short drive away, for nature lovers.

Guests hoping to receive the consistent quality customer service they would expect from a Country Inn weren't disappointed. The friendly staff here were described as professional and dedicated to making guests have a positive experience.

Guests enjoyed unwinding and getting the kinks out by taking a stroll around the lake situated at the front of the hotel. The Town & Country shopping plaza is also just a short, pleasant walk past the water, which can also be seen from some of the bedrooms.

Guests feeling optimistic about the hotel based on the overall fresh and newly painted feel to the reception and halls were then let down by the rooms themselves. The spaces were sometimes reviewed as feeling dated and depressingly dark.

Although free, many guests still found the breakfast to be pretty disappointing. The "hot" buffet was found to be two toasters and a crockpot filled with oatmeal. The juice was also described as tasting watered down.

Some guests commented on some non-native staff members speaking in a foreign language around customers that left them feeling uncomfortable. They described it as feeling as though they were being talked about. These staff members also had trouble communicating in English.