Hotel Costa Baja Condo (Ensenada, Mexico)

The staff - especially on the front desk - seem to be the hotel's most valuable assets. Guests find their level of service to be exceptional. They are very kind, helpful and welcoming.

Guests appreciate the lovely setting of the hotel, its views and convenience. Close to the port, just a short and pleasant walk takes you to the marina.

Following past guest complaints that the hotel was dirty, the management seems to have got its act together. Comments about stained sheets or dirty carpets seem to be replaced more frequently with glowing references about the level of cleanliness.

The building is old and many guests seem to think it needs renovating - which in fact seems to have been the case. However, it is not just the structure which is the problem. Guests also highlight poor maintenance, such as missing light fittings or broken tiles. The air-conditioning, is the main problem - if you can manage to get it to function in your room, you may still have to wait a while until it gets going. Even then it may be noisy or leak water.

Numerous guests feel that the beds are not comfortable. Like Goldilocks, you may find them just too soft or indeed a tad too firm. Few seem to be “just right”. Some rooms facing the street also seem to suffer from having poor sound-insulation - a double whammy if you're looking for a good night's sleep.

Many guests think the prices are too high for what they get - which seems limited to a nice location. With a lot better value available elsewhere, many agree that the hotel is OK for a one night stop-over - no more.