Hotel Coqui Inn (San Juan, Puerto Rico)

Guests who shopped around found that this was often the least expensive hotel in the area, making it a good option for budget-conscious guests.

Coqui Inn is right across the street from the beach, making it easy to enjoy the ocean. It is also directly across from Isla Verde Avenue, which is home to most of the area's restaurants, nightclubs, and other attractions.

Most guests who stayed here reported receiving good customer service. They found all the employees they encountered to be friendly and personable.

Guests who stayed here reported experiencing a litany of maintenance issues. They had towel racks that were torn off the walls, no hot water, low water pressure, gaps in the blinds, broken or loose floor tiles, leaking refrigerators, and outlets that didn't work, among other problems.

Coqui Inn is made up of what was previously two different hotels, and as such, some of the rooms are located a ways away from the lobby. Guests reported having to walk blocks from the lobby to their room after checking in. For many, this walk was after dark, through a poorly lit area guests often described as "dangerous" and populated with people smoking weed.

It was not uncommon for reviewers to say they took one look at their room and decided to stay elsewhere, or at least request a different room. Complaints included unmade beds, dead cockroaches, and floors so dirty that guests who walked around barefoot found that their feet were black. Some guests were suspicious that the hotel staff is rather aware of this and the other room issues, because on check in they were offered the option to look at a few different rooms before selecting one.