Hotel Club del Carmen (Puerto del Carmen, Spain)

Reception staff at Club del Carmen are welcoming and accommodating. The go above and beyond and do more than expected such as letting guests have free access to the internet to book flights and making bookings for excursions. This high level of service is

Spacious, full-furnished rooms are thoroughly cleaned and well-stocked with the amenities needed for a comfortable holiday. Guests reported that the beds are comfortable, the kitchenette has everything needed, the balconies are large and the Wi-Fi always

Guests at this hotel get the best of both worlds because the hotel is located in a quiet area very close to a peaceful and beautiful beach but is also located within walking distance to the centre of town where all the excitement is.

Some guests reported that they were rudely told that their rooms, which they booked in advance, were not available upon arrival and nothing was done to accommodate them. Also reported was housekeeping staff who don't do a good job of cleaning rooms and co

Guests reported that the rooms at Club del Carmen feature old-fashioned furnishings and dated decor and are in need of some refurbishment. Also reported was a lack of basic amenities, dust and leftover chewing gum on and under furnishings and walls that a

Guests reported that they were unable to use the sun loungers near the pool area because they are claimed very early in the morning by other greedy guests who place their towels on them so no one else can use them and staff turn a blind eye to this practi