Hotel CityRest Fort (Colombo, Sri Lanka)

Guests highly recommended this hostel if you're taking the train into or out of Colombo. With an easy 15-minute walk to trains, it is also about 20 minutes to the bus station. Shops and restaurants were conveniently located for guests, and Galle Face Green urban park was found to be an easy stroll for guests.

Guests could tell that staff were doing their best to provide great customer service. Staff seemed to genuinely care that guests had the best stay possible, and guests noticed the effort put into running the hotel.

Considering the amount of guest traffic coming and going, guests felt that rooms were kept as clean as they could be under the circumstances. With the exception of bathrooms, rooms and common areas were well taken care of.

Accommodation was claustrophobic at times, according to guests. Windowless rooms were already considered to be smaller than average, and some guests were disappointed with box-like rooms that guests wanted to spend as little time in as possible. On the bright side, guests found some consolation with the comfortable beds and modern interior.

Guests had a list of items that were found to be unreliable. These included things like malfunctioning lockers, causing guests to wish that they had brought their own lock. Other things that weren't always working properly were Wi-Fi, hot water, and air-conditioning. Thankfully, guests only experienced sporadic interruptions to their comfort.

Shared bathrooms at CityRest Fort weren't always as clean as guests would have liked. This high traffic area was frequently unclean, according to guests, and things like paper towel and hand soap needed replacing on a more regular basis.